Twickr's Standards Against Child
Sexual Abuse and Exploitation
This page describes the standards, tools, and processes Twickr uses to prevent, detect, report, and respond to child sexual abuse and exploitation (CSAE) across our app. It is published in accordance with Google Play's developer requirements on CSAE policies.
1Our commitment
Twickr has zero tolerance for child sexual abuse material (CSAM), and for any content, behavior, or use of our platform that sexualizes, exploits, endangers, or otherwise harms minors. This applies to every surface of the app — posts, stories, direct messages, media, usernames, bios, and community spaces — regardless of who created it or their stated intent.
We design, moderate, and operate Twickr to protect young people, and we cooperate fully with the National Center for Missing & Exploited Children (NCMEC) and law enforcement wherever we operate.
2What CSAE means on Twickr
Our policy treats the following as CSAE and removes it on discovery:
- Any visual depiction of a minor engaged in, or presented in a manner that emphasizes, sexual conduct.
- Sexualized commentary, captions, or solicitation directed at an account known or believed to belong to a minor.
- Grooming behavior — attempts to build trust with a minor with the intent to sexually exploit, isolate, or meet them offline.
- Sextortion — threatening to expose a minor's images or information for sexual, financial, or other gain.
- Sharing, requesting, or linking to CSAM hosted elsewhere, including "trading" language or coded terminology used to evade detection.
- Self-generated sexual content involving a minor, including content a minor may share of themselves.
3Prevention
We build safeguards into the product itself, rather than relying on moderation alone:
Age requirements
Twickr requires users to meet the minimum age set out in our Terms of Service at sign-up, and removes accounts identified as belonging to underage users.
Default privacy for minors
Where a user's age is known or reasonably inferred to be under 18, discovery features, direct messages from strangers, and location sharing are restricted by default.
Upload-time screening
Media is screened before it becomes visible to other users, blocking known CSAM before publication rather than after a report.
4Detection & review
Twickr uses a combination of automated and human review to find CSAE that evades prevention controls:
- Hash-matching against industry databases of known CSAM (e.g. PhotoDNA and NCMEC hash lists) to detect re-uploads of previously identified material.
- Classifier-based detection for novel material and grooming-pattern language, which routes flagged content to trained human reviewers rather than auto-publishing or auto-deleting without review.
- Trained Trust & Safety reviewers who assess reports and system-flagged content against our policy, available every day of the week.
- Signal sharing with industry child-safety programs to stay current on emerging exploitation tactics and coded terminology.
5How to report a concern
Anyone — not just Twickr account holders — can report suspected CSAE:
- In-app: tap the ⋯ menu on any post, message, comment, or profile → Report → select the child safety category.
- Email: twickrsupport@gmail.com — include usernames, links, and screenshots where possible. Do not forward suspected CSAM files by email; describe the content and location instead.
- Emergency: if a child is in immediate danger, contact local law enforcement directly before or alongside reporting to us.
Reports are reviewed regardless of whether the reported account, the reporter, or the subject of the report is a Twickr user.
6Enforcement
When we confirm a CSAE violation, we take immediate action, which may include:
- Immediate removal of the violating content.
- Permanent suspension of the responsible account, and related accounts operated by the same person where identifiable.
- Blocking the device or identifiers associated with the account from creating new accounts, where technically feasible.
- Preservation of relevant evidence for law enforcement, in line with our legal obligations and retention policy.
- A report to NCMEC's CyberTipline, and to law enforcement where required or appropriate.
We do not restore accounts or content removed for confirmed CSAE violations.
7Cooperation with authorities
Twickr reports apparent CSAM to the NCMEC CyberTipline as required by applicable law, and preserves associated account data for the period required by law following a report. We respond to valid legal process from law enforcement, including preservation requests, subpoenas, and warrants, and provide emergency disclosure where there is a good-faith belief of imminent risk to a child's safety.
8Policy governance
This policy is reviewed at least annually, and whenever there is a material change to applicable law, platform features, or industry best practice. Updates are reflected on this page with a revised "Last updated" date above.